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[CLAUDE] Office: P11-D ItTicket auto-assign round-robin + SLA timer (Wave 2, Mig 46)
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Mig 46 AddSlaFieldsToItTicket (SlaDueAt/SlaWarnedSent/SlaBreached). CreateItTicketHandler: round-robin least-loaded assign cho IT staff (dept Code=IT, tie-break Id) + SlaDueAt theo Priority (Urgent 4h/High 8h/Medium 24h/Low 72h). ItTicketSlaJob background (breach+warning notify, KHONG auto-transition). PUT /{id}/assign admin override. DbInitializer seed dept IT + 2 sample staff (nv.cao/nv.truong). FE ItTicketsPage +MaTicket+assignee+SLA badge (2 app SHA256 mirror). +9 test (191->200). Self-review PASS (seed<->query dept-code verified; em main solo review do session-limit kill reviewer-spawn).

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
This commit is contained in:
pqhuy1987
2026-06-08 13:23:45 +07:00
parent 6a664298fa
commit dcf76f8a9f
14 changed files with 7149 additions and 19 deletions
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8
src/Backend/SolutionErp.Domain/Office/ItTicket.cs
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@ -23,4 +23,12 @@ public class ItTicket : AuditableEntity
public DateTime? ResolvedAt { get; set; }
public string? Resolution { get; set; } // ghi chú giải pháp (free text replace ItTicketComments thread defer Phase 11)
// P11-D (Mig 46 — Wave 2) — SLA timer. SlaDueAt = CreatedAt + window theo Priority
// (Urgent=4h / High=8h / Medium=24h / Low=72h). ItTicketSlaJob (BackgroundService
// 15 phút) set SlaWarnedSent khi còn ≤20% window + SlaBreached khi quá hạn (notify
// assignee). NO auto-transition status (khác SlaExpiryJob của HĐ — ticket chỉ cảnh báo).
public DateTime? SlaDueAt { get; set; }
public bool SlaWarnedSent { get; set; }
public bool SlaBreached { get; set; }
}