[CLAUDE] Office: P11-D ItTicket auto-assign round-robin + SLA timer (Wave 2, Mig 46)

Mig 46 AddSlaFieldsToItTicket (SlaDueAt/SlaWarnedSent/SlaBreached). CreateItTicketHandler: round-robin least-loaded assign cho IT staff (dept Code=IT, tie-break Id) + SlaDueAt theo Priority (Urgent 4h/High 8h/Medium 24h/Low 72h). ItTicketSlaJob background (breach+warning notify, KHONG auto-transition). PUT /{id}/assign admin override. DbInitializer seed dept IT + 2 sample staff (nv.cao/nv.truong). FE ItTicketsPage +MaTicket+assignee+SLA badge (2 app SHA256 mirror). +9 test (191->200). Self-review PASS (seed<->query dept-code verified; em main solo review do session-limit kill reviewer-spawn).

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

fe-admin/src/pages/office/ItTicketsPage.tsx

@@ -1,5 +1,5 @@
-// Ticket CNTT — Phase 10.3 G-O6 (S38 2026-05-28).
-// SKELETON Phase 1: read-only kanban list. Auto-assign + SLA timer DEFER Phase 11.
+// Ticket CNTT — Phase 10.3 G-O6 (S38) + P11-D auto-assign round-robin + SLA timer (S52).
+// Read-only kanban list + MaTicket + người xử lý (auto-assign dept IT) + SLA badge (đỏ khi quá hạn).
 // File MIRROR SHA256 identical fe-user counterpart.
 import { useQuery } from '@tanstack/react-query'
 import { Ticket } from 'lucide-react'
@@ -11,6 +11,12 @@ import {
   IT_TICKET_STATUS_LABELS, type ItTicketDto, type PagedResult,
 } from '@/types/workflowApps'
 
+function formatSlaDue(iso: string): string {
+  return new Date(iso).toLocaleString('vi-VN', {
+    day: '2-digit', month: '2-digit', hour: '2-digit', minute: '2-digit',
+  })
+}
+
 export function ItTicketsPage() {
   const list = useQuery({
     queryKey: ['it-tickets'],
@@ -29,10 +35,6 @@ export function ItTicketsPage() {
     <div className="space-y-4">
       <PageHeader title="Ticket CNTT" description="Helpdesk — báo lỗi và yêu cầu hỗ trợ kỹ thuật" />
 
-      <div className="rounded-lg border bg-amber-50/50 p-3 text-sm text-amber-900">
-        ⚠️ <strong>Skeleton Phase 1 (S38):</strong> Read-only list. Form tạo ticket + Auto-assign round-robin + SLA timer defer Phase 11 polish.
-      </div>
-
       <div className="grid grid-cols-1 md:grid-cols-3 lg:grid-cols-5 gap-3">
         {[1, 2, 3, 5, 4].map((statusKey) => (
           <div key={statusKey} className="rounded-lg border bg-card p-3">
@@ -56,6 +58,22 @@ export function ItTicketsPage() {
                   <div className="text-muted-foreground">
                     {IT_TICKET_CATEGORY_LABELS[t.category]} · {t.requesterFullName}
                   </div>
+                  <div className="flex items-center justify-between gap-1 pt-0.5">
+                    <span className="text-muted-foreground truncate" title={t.assignedToFullName ?? undefined}>
+                      👤 {t.assignedToFullName ?? <span className="italic">Chưa giao</span>}
+                    </span>
+                    {t.slaDueAt && (
+                      <span
+                        className={cn(
+                          'rounded px-1.5 py-0.5 text-[10px] whitespace-nowrap',
+                          t.slaBreached ? 'bg-red-100 text-red-700 font-medium' : 'bg-slate-100 text-slate-600',
+                        )}
+                        title={`Hạn xử lý SLA: ${formatSlaDue(t.slaDueAt)}`}
+                      >
+                        {t.slaBreached ? 'Quá hạn SLA' : `SLA ${formatSlaDue(t.slaDueAt)}`}
+                      </span>
+                    )}
+                  </div>
                 </div>
               ))}
             </div>
@@ -66,7 +84,7 @@ export function ItTicketsPage() {
       {!list.isLoading && items.length === 0 && (
         <div className="rounded-lg border bg-card p-8 text-center text-muted-foreground">
           <Ticket className="mx-auto h-10 w-10 mb-3 opacity-50" />
-          Chưa có ticket nào. Form tạo ticket sẽ kích hoạt Phase 11.
+          Chưa có ticket nào.
         </div>
       )}
     </div>

fe-admin/src/types/workflowApps.ts

@@ -114,7 +114,7 @@ export interface LeaveRequestDto { id: string; maDonTu: string | null; requester
 export interface OtRequestDto { id: string; maDonTu: string | null; requesterUserId: string; requesterFullName: string; otDate: string; startTime: string; endTime: string; hours: number; reason: string; otPolicyId: string | null; status: number; approvalWorkflowId: string | null; currentApprovalLevelOrder: number | null; createdAt: string }
 export interface TravelRequestDto { id: string; maDonTu: string | null; requesterUserId: string; requesterFullName: string; destination: string; startDate: string; endDate: string; numDays: number; purpose: string; estimatedCost: number | null; status: number; approvalWorkflowId: string | null; currentApprovalLevelOrder: number | null; createdAt: string }
 export interface VehicleBookingDto { id: string; maDonTu: string | null; requesterUserId: string; requesterFullName: string; vehicleLicense: string; vehicleName: string | null; startAt: string; endAt: string; destination: string; purpose: string; driverName: string | null; status: number; approvalWorkflowId: string | null; currentApprovalLevelOrder: number | null; createdAt: string }
-export interface ItTicketDto { id: string; maTicket: string | null; requesterUserId: string; requesterFullName: string; title: string; description: string; category: number; priority: number; status: number; assignedToUserId: string | null; assignedToFullName: string | null; resolvedAt: string | null; resolution: string | null; createdAt: string }
+export interface ItTicketDto { id: string; maTicket: string | null; requesterUserId: string; requesterFullName: string; title: string; description: string; category: number; priority: number; status: number; assignedToUserId: string | null; assignedToFullName: string | null; resolvedAt: string | null; resolution: string | null; createdAt: string; slaDueAt: string | null; slaBreached: boolean }
 export interface AttendanceDto { id: string; userId: string; userFullName: string; attendanceDate: string; checkInAt: string | null; checkOutAt: string | null; sourceIn: number; sourceOut: number; checkInLatitude: number | null; checkInLongitude: number | null; workHours: number | null; otHours: number | null; note: string | null }
 
 // P11-E (S?? 2026-06-08) — Báo cáo chấm công tháng + OT quy đổi (admin-only). Mirror BE AttendanceReportDto/RowDto (decimal → number).